At Private Practice Elevation, client support is a top priority. The team is committed to providing prompt, attentive service to ensure that any issues or questions are addressed efficiently.
Typically, clients can expect a human response to their support inquiries within 24 hours on business days. This quick initial response ensures that clients feel heard and that their concerns are being actively addressed.
Once a support ticket has been received, we aim to have most tickets resolved within 48 hours or less, depending on the complexity of the request.
For more technical or involved issues—such as troubleshooting website functionality or implementing new features—the resolution time may vary slightly, but the team communicates clearly throughout the process to keep clients informed.
This efficient support structure is part of Private Practice Elevation’s ongoing commitment to building long-term relationships and delivering high-quality service tailored to the needs of private practice owners.
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